Privacy policy

Visibility Command Centre (“we”, “us”, “our”) is operated by Andrew George. We provide an AI-powered visibility and PR management platform for solo marketers, speakers, coaches, and consultants.

For any privacy-related queries, contact us at: andrew@mrandrewgeorge.com

We collect the following categories of information:

Account information

• Name and email address provided at registration
• Password (stored securely as a hash. We never store your plain-text password)
• Authentication tokens for Google OAuth where used

Profile information

• Speaker bios (short, medium, long)
• Headshot and media library uploads
• Topics, speaker title, and tagline
• Website URL and LinkedIn profile URL

Usage and opportunity data

• Opportunities you track (podcasts, events, press, collaborations)
• Pitch emails and follow-up notes you create or generate
• Contact records and relationship notes
• Activity logs and status updates
• Calendar events linked to your opportunities

Free guides and downloads

• If you sign up for a free guide on one of our landing pages, we collect your first name and email address, the date you agreed to this policy, where you came from (for example a link you clicked) and how many times you downloaded the files.
• We use these details to give you the downloads and send you one email with the links. Our lawful basis is your consent, which you give by ticking the box on the form.
• We only send you tips or other marketing emails if you tick the separate, optional box. You can withdraw that at any time.
• We keep your details until you ask us to delete them. Email andrew@mrandrewgeorge.com and we'll remove them.

Emails from us and your choices

• We keep one mailing list of members and people who signed up for a free guide, with the choices each person has made: whether they want news and offers, product updates, the Monday digest and reminder emails.
• News and offers only go to people who said yes (the optional box on a form, or the switch on their email preferences page). We record when and where you said yes.
• Product updates(what's new in the app) go to members because they use the service, on the basis of our legitimate interest. You can switch them off at any time.
• Every email has an unsubscribe link and a link to your email preferences, and neither needs a login. Account emails such as receipts, password resets and billing notices still go to members, because the account needs them.
• If an email bounces or is marked as spam, we stop emailing that address and keep a note of it so we don't email you again by mistake.
• We keep the list in step with HighLevel, the system we use to manage contacts and run our wider marketing, so an unsubscribe in either place is honoured in both.

Testimonials left by hosts

• If a member sends you a testimonial link and you leave a quote, we store your quote, name and role. It may appear on that member's public speaker page. Ask the member, or email us, to have it removed.

Connected account data

• Gmail:We access your Gmail account to send pitch emails on your behalf when you use the “Send pitch” feature. We read only the threads necessary to check for replies.
• Google Calendar: We read and write events to your calendar when you use the calendar integration.
• Slack: We send notifications to your Slack workspace when you connect the Slack integration.

Payment information

Payments are processed by Stripe. We do not store your card number, CVV, or full payment details on our servers. We retain only your Stripe customer ID and subscription status.

Automatically collected data

• Feature usage patterns (which features you use and how often)
• Error logs to help us diagnose and fix issues
• Device and browser type for display purposes

We use the information we collect to:

• Provide, maintain, and improve the Service
• Send pitch emails, follow-ups, and calendar events on your behalf
• Generate AI-assisted content based on your profile and opportunity data
• Calculate your Visibility Score and pipeline analytics
• Send you product updates, weekly digests, and notifications (you can unsubscribe)
• Enforce our Terms of Service and prevent abuse
• Comply with legal obligations

We do not sell your personal data to third parties. We do not use your data to train AI models beyond what is necessary to provide the Service.

Your data is stored on Supabase infrastructure. Supabase uses AWS data centres located in the EU/UK region (eu-west-2). Data is encrypted at rest and in transit using industry-standard TLS/SSL.

File uploads (headshots, media) are stored in Supabase Storage (S3-compatible) in the same region.

While we take reasonable technical and organisational measures to protect your data, no internet transmission is 100% secure. We encourage you to use a strong, unique password for your account.

We implement multiple layers of security to protect your data and prevent unauthorized access:

Authentication & access control

• All API endpoints require authentication via secure session tokens
• Passwords are hashed using industry-standard algorithms. We never store plain-text passwords
• Admin users are verified before accessing sensitive functions

CSRF & Input Protection

• Cross-Site Request Forgery (CSRF) tokens protect form submissions
• All user input is validated and sanitized to prevent XSS (cross-site scripting) attacks
• Input length and format restrictions prevent injection attacks

Rate limiting

• Authentication: 5 attempts per 15 minutes per IP address
• API calls: 100 requests per hour per user
• Data export: 10 exports per hour per user
• Account deletion: 3 attempts per hour per user
• General requests: 50 requests per minute per user

Security headers

We inject security headers into all responses to prevent common web vulnerabilities:

• X-Content-Type-Options: Prevents MIME-type sniffing
• X-Frame-Options: Prevents clickjacking (set to DENY)
• X-XSS-Protection: Enables browser XSS protection
• Referrer-Policy: Controls referrer information (strict-origin-when-cross-origin)

Error handling

Errors are logged server-side with full details for debugging, but generic, safe messages are returned to clients to prevent information disclosure. Stack traces are never exposed to users.

We maintain detailed, immutable audit logs of all sensitive operations for security monitoring and compliance purposes. These logs cannot be deleted or modified once created.

What we log

• User authentication (login, logout, failed login attempts)
• Data export requests (GDPR Article 20)
• Account deletion requests (GDPR Article 17)
• Admin operations (user status changes, permissions modifications)
• Suspicious activity and access denials
• IP addresses and user agents for forensic analysis

Audit log retention

Audit logs are retained indefinitely for compliance, security monitoring, and forensic investigation. You can view your own non-sensitive activity logs from your account. Admins can access comprehensive logs for security and compliance purposes.

Log access

Only authenticated admins can access full audit logs. RLS (Row Level Security) policies ensure regular users can only view their own activity, and sensitive events are hidden from non-admin users.

We use the following third-party services to operate the platform:

Each third-party service operates under its own privacy policy. We encourage you to review their policies if you have questions about how they handle your data.

We retain your personal data for as long as your account is active.

• If you delete your account, we will delete your personal data within 30 days, except where we are required to retain it by law (for example, financial records for tax purposes, which are retained for 7 years).
• Anonymised, aggregated usage statistics may be retained indefinitely.
• Backup copies may persist for up to 90 days after deletion.

As a user based in the UK or EU, you have the following rights regarding your personal data:

• Right to access / data portability:You can download a copy of your personal data as JSON directly from your account settings. This includes your profile, opportunities, subscriptions, usage logs, and activity history. You can access this at any time by clicking “Export my data” in your settings.
• Right to erasure:You can request permanent deletion of your personal data (“right to be forgotten”). You can delete your account directly from your settings, which will permanently remove all your data within 30 days.
• Right to rectification: You can update your profile and account information at any time from your settings page.
• Right to object: You can object to processing of your data for direct marketing purposes. Use the unsubscribe link in any email, or the email preferences page it links to.
• Right to restrict processing: You can ask us to pause processing of your data in certain circumstances.

Self-service data tools: You have direct access to export and delete your data from your account settings without contacting support. If you prefer, you can also contact us at andrew@mrandrewgeorge.com and we will assist you. We will respond to requests within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).

We use minimal cookies to operate the Service:

• Authentication cookies: Set by Supabase to maintain your login session. These are session cookies and expire when you close your browser or after a period of inactivity.
• Preference cookies:We may store UI preferences (such as sidebar state) in your browser's localStorage.

We do not use tracking cookies, advertising cookies, or third-party analytics cookies. You can clear cookies at any time through your browser settings.

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by displaying a notice within the Service. The “Last updated” date at the top of this page shows when the policy was last revised.

Continued use of the Service after a policy update constitutes your acceptance of the revised policy.

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Andrew George
Visibility Command Centre
andrew@mrandrewgeorge.com